Refund & Reprint Policy

At Vooy DTF, we take every order seriously and ensure every transfer is produced with high quality, accuracy, and professional care. However, if there is an issue with your order, we are here to resolve it quickly.

✅ When We Offer a Reprint or Replacement

We will reprint or replace your order at no additional cost if:

  • The print quality is defective or damaged

  • You received the wrong file or size compared to what you submitted

  • There is a printing error caused on our end

  • Your order arrives damaged in transit (with photo proof)

✅ When Refunds or Reprints Are Not Eligible

We cannot refund or reprint if the issue is due to:

  • Low-quality, blurry, or incorrect artwork uploaded by the customer

  • User error during application (incorrect heat, pressure, peeling method, etc.)

  • Incorrect shipping address entered at checkout

  • Change of mind after production has started

✅ How to Request a Reprint or Review

If your order has an issue, please contact us immediately with:

  • Order Number

  • Clear description of the issue

  • Photos or video proof (if applicable)

We will review your request quickly and respond with the best solution — whether that is a reprint, correction, or support guidance.

We do not accept “returns” of DTF transfers, as all orders are custom-made to your request — but we stand behind our quality and guarantee customer satisfaction.

Vooy DTF — Fair, Fast & Customer-Focused.